• ¿What if I want a different size as the one listed?
Just email us the size you would like to info@eleonordecasanovas.com and we will make it ready for you.
  • What is eleonordecasanovas.com account?
Your account allows us to obtain the data necessary for the processing of your orders. You have full control over your personal data. You can cancel or remove your account at anytime by sending an email to info@eleonordecasanovas.com
Login to your account:
· View and modify your data.
· View and modify your delivery address.
· Change your password.
· Subscribe to our Newsletter.
Your www.eleonordecasanovas.com account also allows you to track your orders.
  • How can I create an account at eleonordecasanovas.com?
To open an account: Click "LOG IN" shown at the top right of your screen on the home page. Then follow the procedure and fill out the form under "Create your Account". If you experience difficulties, please contact our customer service who will give you an answer as soon as possible.
  • Forgot your password?
If you forgot your password, click "LOG IN" at the top right of the web page and click "Forgot your Password?." We will send you a new password automatically to your email.
  • How can I contact eleonordecasanovas.com?
Any questions? Any information? We are more than happy to answer all your questions at +34 609326568 (local call cost, for international cost please contact your local carrier). You can also contact us by e-mail at info@eleonordecasanovas.com.
  • Which payment methods does eleonordecasanovas.com accept?
You can choose the following payment options for your order:
- Credit card or Debit card (Visa, MasterCard y JCB)
- PayPal
- Bank transfer: please email us at info@eleonordecasanovas.com for further information
  • Is safe to pay online?
Make your purchases at eleonordecasanovas.com with no risk, we ensure maximum security. Eleonordecasanovas.com devotes its full attention to the security of online payment. Your bank details will be sent to our server in encrypted form through SSL (Secure Socket Layer) and transmitted in a completely safe environment to our bank, CIC. We do not record this information at any time.
  • What happens if I bought the wrong size? Can I change it? How can I return it if I am not satisfied? Money return?
Do not worry we will fix it! We are here to help you! Please see the section Returns and Exchanges located in the footer.
  • In how many languages can you navigate?
We use English and Spanish in our navigation browser.
  • What happens if some articles are "sold out"?
If an item is sold out, eleonordecasanovas.com will try to replace it as soon as possible. If there was no stock it would retreat from the web.
  • Do I get the same product that I see in the picture?
Yes, except for those products with manual processes in which there might be a slight difference in the finish.
  • Can I receive regular information on my email with the latest news and offers about eleonordecasanovas.com?
Yes! Please just go to "Newsletter" and click accept button. You will receive all information on the latest news, and events held by Eleonordecasanovas.
  • Can I unsubscribe from the newsletter of eleonordecasanovas.com?
Send an email to info@eleonordecasanovas.com giving the email you registered with when you created your account so we can proceed to canceling the subscription.
  • Was my purchase successful?
Once you placed your order, you will receive an automatically generated confirmation email. If you don’t receive it please contact us at +34 609326568 (local call cost, for international cost please contact your local carrier) .You can also contact us by e-mail at info@eleonordecasanovas.com.
  • How can I know my order status?
Please access "History and details of my order" on your account and you can view the status of your order.
  • Can I remove some items from my shopping bag?
Yes! You can remove items from your Shopping Cart as long as you have not processed the order. Once you placed your order you can not cancel or change items.
  • What should I do if I receive a defective item?
Eleonordecasanovas.com only sells items in perfect conditions, exceptionally a piece with some defect can occur. If this happens please contact us asap and we will exchange the article free of charge.
  • What should I do if I receive a wrong item?
If at any time, by mistake, you get an item that you did not order please contact us by email at info@eleonordecasanovas.com and we will exchange it free of charge.
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